Job Description

• Continuously updates knowledge of products and features, system functionality, work flow procedures, government-related policies and procedures.
• Oversees real-time operations and documents performance via daily, weekly, monthly reports.
• Conducts regular team meetings with direct reports to address operational and performance concerns and provides updates.
• Prepares reports justifying the section’s performance with analysis ad action plans.
• Handles escalations and ensures resolution and customer feedback.
• Monitors resolution of open cases in accordance with the SLA and coordinates with other supports groups to.
• Coordinates with other support groups and even agent groups to ensure customer satisfaction.
• Conducts training, coaching and mentoring of direct reports ensuring excellent results in over-all performance.
• Oversees quality control/assurance-related initiatives like site vitis.
• Ensure timely liquidation of funds/advances.
• Able to handle actual title transfer activities

Qualifications

• Any 4-year Business Course, preferably, in the line of Accounting
• General knowledge of tax appraisal, listing, billing or collection programs, policies and procedures.
• General knowledge of standard office methods and procedures, business English, spelling and arithmetic. Ability to make decisions relating to assigned operations in conformance with applicable laws and policies.
• Ability to deal tactfully and courteously
• Ability to establish and maintain effective working relationships with peers, supervisors, employees in other departments and the general public.
• Negotiating skills is an advantage
• MS Excel skills is a strong advantage
• Keen on details and has strong analytical skills
• Able to work with less supervision and can work extended hours.

Interested applicants may send their CV to careers@landco.ph